shipping & returns

All orders are shipped with USPS or UPS
Standard Processing time for hair is within 5 - 7 business days (Unless they are marked READY TO SHIP)
All orders require a signature and must be signed for
No refunds will be issued for abandoned or refused shipments
No address changes can be made once your order has been placed . Please be sure to check that you have entered the correct address and included any extra information needed such as an apartment number.
Once your order is placed no cancellations can be made
To prevent fraud your billing and shipping address must be the same. NO EXCEPTIONS
Once your package is received by USPS we are no longer responsible or liable for the delivery of them. If you have any issues with your package please contact your local USPS office.

Shipping policy

ALL HAIR IS FINAL SALE . NO REFUNDS/EXCHANGES
Once your order is placed no cancellations can be made
Exchanges are only acceptable if there was a mistake made on our behalf or under special circumstances . We will reimburse you for the shipping cost once the hair is received . (ALL HAIR MUST BE RETURNED WITHIN 7 DAYS) . Your exchange will be declined if the hair is not in its original state . Your exchange will also be declined if the hair is not shipped back within 7 days . (if you are returning curly or wavy hair the hair must not be combed through)
All customers are responsible for measuring their head. Sizing reference will be listed under all wigs to help you decide which size wig is best for you. Please be sure to read the frontal and wig size. If your wig is too big or small you won’t be able to exchange it.